Increasing the Value of Innovative Car Dealership's Management

Format:

Conference/Event

Author/Creator:

Nordgren, Warren E., author.

Conference Name:

SAE International Congress & Exposition (1997-02-24 : Detroit, Michigan, United States)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 1997

Summary:

Dealership's management must be innovators in today's competition. They must increase customer satisfaction by creating Value-Added service and product and also increase total dealership profit. The basic premise of using "Value-Added" is also called Common Sense Management (CSM). CSM can be then defined as: A business is a system of resources used for creating value. Management's function in the business is to find ways to increase system productivity, where system Productivity = Value Created divided by Resources Expended (). This is a relatively easy formula to learn, but not many businesses today live by it. Value-added management (VAM) is then the system that seeks to increase value while simultaneously eliminating waste. VAM can include a variety of quality tools and processes, such as total quality management (TQM), value-based decision making, and reengineering. Most businesses still live by traditional management techniques that emphasizes strict financial measurements and controls. The system productivity formula stresses to business managers that their decisions must be value-based; in other words, Common Sense Managers make decisions that:Add value to their customerEliminate waste

Notes:

Vendor supplied data

Publisher Number:

970760

Access Restriction:

Restricted for use by site license