Driver Visibility: Customer Insights and Metric Development General Motors Company

Format:

Conference/Event

Author/Creator:

Mehta, Mehta, author.

Contributor:

Martuscelli, John

Conference Name:

SAE 2013 World Congress & Exhibition (2013-04-16 : Detroit, Michigan, United States)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2013

Summary:

In recent years, there has been a growing interest in driver visibility. This is, in part, due to increasing emphasis placed on design factors influencing visibility such as: aerodynamics, styling, structural stiffness and vehicle packaging. During the development process of a vehicle, it is important to be able to quantify all of these factors. Visibility, however, owing to its sensory nature, has been harder to quantify. As a result, General Motors (GM) has undertaken a study to gain deeper insight into customer perceptions surrounding visibility. Clinics were conducted to help determine the relative importance of different metrics. The paper also explores several new metrics that can help predict customer satisfaction based on vehicle configuration

Notes:

Vendor supplied data

Publisher Number:

2013-01-1029

Access Restriction:

Restricted for use by site license