Demand Recognition and Specification: First Step Towards Strategic Enterprise Management Qualitaet und Produktsicherheit, Fachbereich 14, Bergische Universität Gesamthochschule Wuppertal

Format:

Conference/Event

Author/Creator:

Winzer, Petra, author.

Conference Name:

Automotive and Transportation Technology Congress and Exposition (2001-10-01 : Barcelona, Spain)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2001

Summary:

Enterprises thrive to the extend they can meet the demands of their stakeholders. The authors proposed the Comprehensive Quality Function as a measure for the degree of satisfaction of demands. However demands on enterprises are rarely clearly stated. Therefore the first step towards quantitative strategic management is assembling create a catalogue of stakeholder demands. In a case study on an car manufacturing enterprise we demonstrate the feasibility of that undertaking and that even a partial list of demands can immediately be applied to improving enterprise quality, environmental and safety auditing procedure

Notes:

Vendor supplied data

Publisher Number:

2001-01-3364

Access Restriction:

Restricted for use by site license