Customer Oriented Design Ford Motor Company

Format:

Conference/Event

Author/Creator:

Ventura, Valdir Pereira, author.

Conference Name:

International Mobility Technology Conference and Exhibit (2001-11-19 : Sao Paulo, Brazil)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2001

Summary:

Product development oriented by costumer, for a sub "B" market from Ford Motor Company, using a specific work process for customer satisfaction improvement. The development work planning starts with a research on internal and external quality indicators [1]. In addition, we search improvements on comfort and innovations with costumers and we found new ideas for features. Others concepts about product rejecters were added. Then, was planed a package of changes in addition of quality improvements. The new content provides improvements on interior/exterior design, finish, comfort, performance and add features

Notes:

Vendor supplied data

Publisher Number:

2001-01-3899

Access Restriction:

Restricted for use by site license