Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS Deere and Company

Format:

Conference/Event

Author/Creator:

Taube, Arnold A., author.

Conference Name:

SAE 2001 World Congress (2001-03-05 : Detroit, Michigan, United States)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2001

Summary:

Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills

Notes:

Vendor supplied data

Publisher Number:

2001-01-0604

Access Restriction:

Restricted for use by site license