Improved Customer Satisfaction in Automotive Loudspeakers The Bartech Group

Format:

Conference/Event

Author/Creator:

Klacza, Robert E., author.

Conference Name:

SAE 2000 World Congress (2000-03-06 : Detroit, Michigan, United States)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2000

Summary:

This paper shows various techniques used for improving customer satisfaction. The results are judged by independent surveys of customer responses obtained, at least one month after vehicle purchase. The Quality Tracking Survey (QTS) results are based on questions similar to nationally recognized car surveys, and are widely used to determine performance ranking. The vehicle under study was considered the worst performing in this category on initiation of this improvement effort. In less than two years, according to an independent survey, this vehicle finished the best of the group surveyed

Notes:

Vendor supplied data

Publisher Number:

2000-01-0077

Access Restriction:

Restricted for use by site license