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Method of Generating Real-Time Digital Customer Feedback Loop for Connected Vehicle Applications Tata Motors Limited
- Format:
- Book
- Conference/Event
- Author/Creator:
- Tidke, Pradeep, author.
- Conference Name:
- Symposium on International Automotive Technology (2024-01-23 : Pune, India)
- Language:
- English
- Physical Description:
- 1 online resource cm
- Place of Publication:
- Warrendale, PA SAE International 2024
- Summary:
- This paper focuses on developing an application to extract insights from Android app reviews of Connected Car Applications and Twitter conversations related to OEM' PV and EV Vehicles and features. Analyzing user sentiments and preferences in real-time can drive innovation and elevate OEMs' customer satisfaction. These insights have the potential to enhance vehicle performance and the manufacturing process. The application employs data collection and Natural Language Processing (NLP) techniques, including User-Driven Sentiment Classification and topic modeling, to analyze user sentiments and identify key discussion topics visually
- Notes:
- Vendor supplied data
- Publisher Number:
- 2024-26-0258
- Access Restriction:
- Restricted for use by site license
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