Analysis of Warranty Management in the Brazilian Automotive Sector Using the Fuzzy TOPSIS Model Robert Bosch Ltda

Format:

Book

Conference/Event

Author/Creator:

Martins, Jezuel, author.

Contributor:

Suyama, Daniel Iwao

Conference Name:

SAE Brasil 2025 Congress (2025-10-07 : Sao Paolo, Brazil)

Language:

English

Physical Description:

1 online resource cm

Place of Publication:

Warrendale, PA SAE International 2025

Summary:

The objective of this work is to provide guidance for the implementation of effective warranty management practices aimed at reducing warranty costs, increasing customer satisfaction, and enhancing the competitiveness of companies in the automotive sector in Brazil. To achieve this, a comprehensive survey was conducted to investigate the methods and processes adopted for warranty management within this sector. Data collection was carried out through questionnaires administered to industry professionals, and the results were critically analyzed using the Fuzzy TOPSIS model, which allows for the handling of inherent uncertainties in the responses and supports multi-criteria decision-making. This study addresses a gap in the detailed understanding of warranty management practices in the Brazilian context, highlighting areas for improvement, as well as assessing the maturity of organizations concerning the best practices recommended by the Automotive Industry Action Group (AIAG) for sustainable warranty management

Notes:

Vendor supplied data

Publisher Number:

2025-36-0075

Access Restriction:

Restricted for use by site license