Modeling of Commercial Airplanes Service Request Process Flows University of Washington

Format:

Conference/Event

Author/Creator:

Al-Aqrabawi, Zeyad A., author.

Conference Name:

Aerospace Technology Conference & Exposition (2009-11-10 : Seattle, Washington, United States)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2009

Summary:

The repairing of commercial aircraft is a complex task. Service engineers at Boeing's Commercial Aviation Services group specialize in providing crucial repair information and technical support for its many customers. This paper details factors that influence Boeing's response time to service requests and how to improve it. Information pertaining to over 5000 service requests from 2008 and 2009 was collected. From analysis of this data set, important findings were discovered. One major finding is that between 6 and 8 percent of service requests are late because time/date stamps used in reports were created in a different time zone

Notes:

Vendor supplied data

Publisher Number:

2009-01-3199

Access Restriction:

Restricted for use by site license