A User-Based Qualitative Usability Assessment and Design Support Assessment Tool General Motors North America

Format:

Conference/Event

Author/Creator:

Chestnut, Jacqueline, author.

Conference Name:

SAE 2005 World Congress & Exhibition (2005-04-11 : Detroit, Michigan, United States)

Language:

English

Physical Description:

1 online resource

Place of Publication:

Warrendale, PA SAE International 2005

Summary:

There is evidence that consumers' emotions can affect their behavior and performance when performing tasks using a system [1]. In the automotive industry, it is particularly important to focus on consumers' emotional experience and its influence on vehicle interactions, in addition to traditional usability and performance measures.This paper focuses on a qualitative, user-based usability assessment and design support tool that measures subjective dimensions of consumers' experience when interacting with systems. In addition, this paper describes the development of a predictive model relating subjective experience from interacting with a vehicle system and overall satisfaction with that system. Results from this study revealed that consumers' overall satisfaction can be related to dimensions of ease-of-use, shape, and reach/manipulation

Notes:

Vendor supplied data

Publisher Number:

2005-01-0428

Access Restriction:

Restricted for use by site license