Shared Voices : A Framework for Patient and Employee Safety in Healthcare.

Format:

Book

Author/Creator:

Raines, Heidi.

Language:

English

Subjects (All):

Health facilities.

Physical Description:

1 online resource (123 pages)

Edition:

1st ed.

Place of Publication:

Newburyport : Forbes Books, 2023.

Summary:

In Shared Voices, author and entrepreneur Heidi Raines shows how to systematically ensure the safety of patients and staff at healthcare facilities. Most medical errors occur because of flawed systems, not reckless practitioners, and systems can learn from errors. A just culture of care that protects everyone is possible through a framework of near-miss and incident reporting, equitable follow-up, analysis, and learning. Heidi, the founder and CEO of Performance Health Partners, has dedicated her career to designing solutions for healthcare organizations in need of knowledge and technology to deliver safe, equitable, and quality care. In this book, she argues that the way to foster more safety in healthcare facilities is to create organizational structures centered around reporting incidents and near-misses, then use systems thinking to resolve and prevent issues. And the best path to do this is to give voices to all healthcare workers by encouraging them to speak out and report observations about their work. Active staff engagement not only keeps patients and employees safe, but it also combats burnout and turnover. As points of care grow and training levels vary, it is paramount for healthcare leaders to establish a framework that sets caregivers up for success at every level and in every type of healthcare organization. Modernization may seem labored at first, but its longer-term results--including overall reduction in serious safety events, and the saving of lives--are ultimately the drivers of innovation. Shared Voices is Heidi Raines' latest contribution to the world of healthcare patient and employee safety. She holds a Preceptor Faculty position at Tulane University's Master of Health Administration program and serves as Board President of the American College of Healthcare Executives Women's Healthcare Executive Network. Raines has

received awards for innovation and executive leadership and was named one of the Top 100 Influential Entrepreneurs in Technology.

Contents:

Intro

Half-title page

Title page

Copyright page

Dedication

Contents

Introduction

Part I

1. Just Culture in Healthcare

Care Volume and Complexity in the Absence of Effective Systemization

What Is a Just Culture in Healthcare?

Steps toward Achieving a Just Culture of Care

The Next Leap Forward

2. Evolution of the Patient Safety Movement

Twenty-First-Century Efforts to Improve Patient Safety and Quality of Care

Aviation as a Model

Meaningful Reporting

3. Embracing Near-Miss Reporting

Anonymous Reporting

Learning from Reporting

Our Pathway to Prevention

Part II

4. Establishing a Patient Safety Committee

Seven Steps to Establishing a Patient Safety Committee

Building Organizational Trust

5. Building an Effective Reporting System

Key Characteristics of an Effective Incident Reporting Program

Selecting a Reporting Software: Start with the End Result in Mind

Fundamental Features of Reporting Software

Building Electronic Event Reporting Forms

Organizational Accountability

6. Post-Event Follow-Up

What Happens after an Event Is Submitted?

Communicating with Patients and Families

Four Essential Questions to Answer during Follow-Up

A Deeper Look at Root Cause Analysis

Key Steps of an RCA

Best Practice Model: RCA²

Tools for Conducting Root Cause Analyses

Example: 5 Whys

Further Analysis

7. Checklists for Prevention

Why Checklists?

Types of Checklists

Utilization of Checklists

Use Case 1: Infection Prevention

Use Case 2: Environment of Care (EOC) Rounding

Use Case 3: Safety Huddles

Use Case 4: Individual Risk Assessments

Use Case 5: Patient Experience

Use Case 6: Employee Experience

Checking In

Part III

8. Patient Safety as a Value-Based Care Initiative

The Evolution of Value-Based Reimbursement.

The Impact of Patient Safety Programs on Patient Outcomes

9. Conclusion

Acknowledgments

About the Author

Endnotes.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Raines, Heidi Shared Voices

ISBN:

9798887500959

OCLC:

1372397414