Service work : critical perspectives / edited by Marek Korczynski and Cameron Lynne Macdonald.

Format:

Book

Contributor:

Korczynski, Marek

Macdonald, Cameron Lynne

Taylor & Francis eBooks

Language:

English

Subjects (All):

Service industries.

Service industries workers.

Service industries workers--Labor unions.

Labor unions.

Labor Unions.

Medical Subjects:

Labor Unions.

Physical Description:

1 online resource (xvii, 195 pages) : illustrations.

Place of Publication:

New York : Routledge, 2009.

Contents:

Critical perspectives on service work: an introduction / Marek Korczynski and Cameron Lynne Macdonald

Chaplin's modern times: service work, authenticity, and nonsense at the Red Moon Cafe / Janet Sayers and Nanette Monin

Globalization of nothing and the outsourcing of service work / George Ritzer and Craig D. Lair

Disneyization of society / Alan Bryman

Understanding the contradictory lived experience of service work: the customer-oriented bureaucracy / Marek Korczynski

Labor process theory: putting the materialism back into the meaning of service work / Chris Warhurst, Paul Thompson and Dennis Nickson

Intersectionality in the emotional proletariat: a new lens on employment discrimination in service work / Cameron Lynne Macdonald and David Merrill

Globalization of care work / Rhacel Salazar Parrenas

Promise of service worker unionism / Dorothy Sue Cobble and Michael Merrill

Latte capitalism and late capitalism: reflections on fantasy and care as part of the service triangle / Yiannis Gabriel.

Notes:

Includes bibliographical references and index.

Electronic reproduction. London Available via World Wide Web.

Description based on print version record.

ISBN:

9780429239632 (electronic bk.)

0429239637 (electronic bk.)

Publisher Number:

90103930537

Access Restriction:

Restricted for use by site license.