Employee Experience Design : How to Co-Create Work Where People and Organizations Thrive.

Format:

Book

Author/Creator:

Carter, Dean E.

Language:

English

Subjects (All):

Employee retention.

Leadership.

Physical Description:

1 online resource (212 pages)

Edition:

1st ed.

Place of Publication:

Newark : John Wiley & Sons, Incorporated, 2026.

Summary:

How to harness Employee Experience Design to attract and retain the best talent In Employee Experience Design: How to Co-create Work Where People and Organizations Thrive , three highly experienced leaders explain how businesses can use Employee Experience Design to create workplaces that deliver better business results by first focusing on.

Contents:

Cover

Title Page

Copyright Page

Contents

PART I Imagine

Chapter 1 The 100 Bill: Seeing Value Others Overlook

It's Not Just a Book-It's a Handbook

The 100 Bill

Who Are We?

What EXD and This Handbook Are Not

Chapter 2 Hardball Objections, Straight Answers

First, Some Definitions

Now for Those Hardball Objections

Chapter 3 The North Star: The EXD Guiding Principle

Keeping Your Feet to the Fire

Chapter 4 A Conversation with Beth Grous: The Impact of Trust and Humanity, and the Courage of Everyday Leaders

Background

PART II Prepare

Chapter 5 Mindsets: Seven Mindsets for Employee Experience Design

The Path of Least Resistance

Employee Value Proposition

Seven Essential EXD Mindsets

Chapter 6 A Conversation with Kirsty Lloyd: How Empathy and Feedback Became Cultural Anchors at Scale

PART III Design

Chapter 7 Culture Check: Moments That Matter and Moments of Truth

Moments That Matter

Moments of Truth

Moments of Truth Are Often Spontaneous

Chapter 8 Three Frameworks: A Structure for Achieving Meaningful Design

The Importance of Design

The Design Brief

The PREP Framework

Chapter 9 The Double Diamond: A Proven Design Method

Phase 1: Discover (or Discovery)

Phase 2: Define

Phase 3: Design

Phase 4: Deliver

PART IV Experiment

Chapter 10 The EX Blueprint: Letting Everyone See the Big Picture

The Employee Experience Blueprint

Chapter 11 A Conversation with Melanie Rosenwasser: Bringing UX Rigor to EX: It's a Product, Not a Perk

PART V Measure

Chapter 12 Metrics That Matter: Taking the Pulse of Your Organization

GPS Navigation for EX Projects

Chapter 13 A Conversation with Greg Pryor: Turning Experience into Intelligence and Then into Impact

PART VI Celebrate/Extend.

Chapter 14 A Conversation with Michelle Bonfilio: The Emotional Core of Employee Experience Design

Chapter 15 Making EXD Your Own: Final Wisdom and What Grows over Time

Back to Our North Star

Postscript: A Personal Reflection from the Authors

Acknowledgments

About the Authors

Index

EULA.

Notes:

Description based upon print version of record.

Description based on publisher supplied metadata and other sources.

ISBN:

1-394-32959-8

1-394-32960-1

9781394329595

OCLC:

1569121079