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Mejoramiento de la Calidad, un Enfoque a Los Servicios.
- Format:
- Book
- Author/Creator:
- Acuña Acuña, Jorge.
- Language:
- Spanish
- Subjects (All):
- Quality control.
- Service industries.
- Genre:
- Electronic books.
- Physical Description:
- 1 online resource (534 pages)
- Edition:
- 1st ed.
- Place of Publication:
- Bogotá : Editorial Tecnologica de Costa Rica, 2023.
- Summary:
- This book by Jorge Acuña-Acuña focuses on quality improvement within the service sector, emphasizing continuous improvement strategies to enhance productivity, customer satisfaction, and competitiveness. It explores the impact of globalization and technological advancements on service industries, highlighting Costa Rica's progress in developing sophisticated business processes and increasing exports of high-value-added services. The author discusses methodologies for measuring quality and user satisfaction, addressing economic, social, cultural, technological, and environmental factors for sustainable development. The book is intended for professionals in quality management, service industries, and policymakers, aiming to provide actionable insights to improve organizational processes and achieve excellence. Generated by AI.
- Contents:
- Capitulo 1. El sistema de mejorade la calidad
- Introducción
- Mejoramiento continuo de la calidad
- Conceptos y definiciones
- Parámetros y dimensiones de la calidad
- El ciclo del diseño del servicio
- El sistema de mejora de la calidad en servicios
- Diseño del sistema de mejora de la calidad
- Factor humano
- Resumen
- Preguntas de repaso
- Direcciones en Internet
- Problemas
- Capitulo 2. Evaluación de procesos
- Procedimiento para el análisisy mejora de procesos
- Relación entre requerimientos y procesos
- Análisis de valor agregado
- Capitulo 3. Evaluación cualitativade la calidad
- Clasificación de las características de calidad
- Lista de chequeo
- El diagrama de Ishikawa
- Gráfico de Pareto
- Tabla Multivoto
- Diagrama causa-efecto
- Diagrama AMFE Generated by AI.
- Notes:
- Description based upon print version of record.
- Description based on publisher supplied metadata and other sources.
- Part of the metadata in this record was created by AI, based on the text of the resource.
- ISBN:
- 9789977665252
- 9977665257
- OCLC:
- 1477224604
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