Digital co-production of public services : citizens, challenges and cases / edited by Taco Brandsen, (Professor of Public Administration, Institute for Management Research, Radboud University, the Netherlands), Ina Radtke, (Assistant Professor, Institute for Management Research, Radboud University, the Netherlands), A. Paula Rodriguez Müller, (Researcher and Scientific Officer, Joint Research Centre, European Commission, Spain) and Trui Steen, (Professor of Public Governance and Co-Production of Public Services, Public Governance Institute, KU Leuven, Belgium).

Format:

Book

Contributor:

Brandsen, Taco, editor.

Radtke, Ina, editor.

Rodriguez Müller, A. Paula, editor.

Steen, Trui, editor.

Edward Elgar Publishing, publisher.

Series:

Policy, administrative and institutional change series

Language:

English

Subjects (All):

Public administration.

Electronic information resources.

Genre:

Electronic books.

Physical Description:

1 online resource (204 pages)

Place of Publication:

Cheltenham, UK : Edward Elgar Publishing Limited, [2026]

Summary:

"This timely book examines the function, efficacy and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society. Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms. This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book"-- Provided by publisher.

Contents:

Contents: 1. Digital co-production of public services: An Introduction / Taco Brandsen, Ina Radtke, A. Paula Rodriguez Müller and Trui Steen

Part I: Foundations of digital co-production

2. The challenges and contradictions of digital co-production / Veiko Lember

3. Mapping pre-conditions for (sustained) participation in digital co-production / Laurien Coenen

Part II: Emerging trends in digital co-production

4. Artificial intelligence for co-production: Existing solutions and research directions / Nicolas Bono Rossello, Anthony Simonofski and Annick Castiaux

5. Co-production and nudging in the digital era: Enhancement of public services? / Maddalena Sorrentino and Laura Iacovone

Part III: Practical applications and challenges in the lifecycle of digital co-production

6. How can digital co-design be carried out? A summary of the tools and interactions between service users, designers, and public servants in digital co-design / Nathalie Haug

7. A blended social interaction and learning framework for the use of digital tools in co-production / Daniel Masterson and Marlene Ockander

8. Digital co-assessment of public services and policies: A step forward or a trade-off too far? / A. Paula Rodriguez Müller

9. Critical decisions in keeping stakeholders engaged: A process perspective on digital collaborative platforms / Ina Radtke and Taco Brandsen

10. Practical recommendations / Taco Brandsen, Ina Radtke, A. Paula Rodriguez Müller and Trui Steen.

Notes:

Includes bibliographical references and index.

Creative Commons Attribution - NonCommercial - NoDerivatives 4.0 International, CC BY-NC-ND 4.0, cc https://creativecommons.org/licenses/by-nc-nd/4.0/

Description based on print record.

ISBN:

9781035324293 (e-book)

Access Restriction:

Restricted for use by site license.