Learn technical support and help desk skills with real examples.

Format:

Video

Contributor:

Mill, Dan, instructor.

Packt Publishing, publisher.

Language:

English

Subjects (All):

Computer technical support.

Physical Description:

1 online resource (1 video file (03 hr., 24 min.)) : sound, color.

Edition:

[First edition].

Place of Publication:

[Birmingham, United Kingdom] : Packt Publishing, 2026.

Summary:

In this 3-hour course, you'll gain hands-on experience in troubleshooting and solving common IT support issues. With real-world examples, you'll master troubleshooting across identity management, networks, operating systems, hardware, and security. What I will be able to do after this course Troubleshoot common IT support issues with real-world examples Resolve identity, access, and network problems efficiently Diagnose and fix operating system and hardware issues Manage security concerns like malware and phishing attacks Utilize help desk tools like ticketing systems and documentation Course Instructor(s) Dan Mill is an experienced IT professional with a broad background in Technical Support, Networking, Linux, and System Administration. His practical teaching approach makes IT education accessible to all, helping learners build confidence and skills. Who is it for? This course is designed for beginners starting a career in IT support or help desk roles. It's perfect for individuals looking to sharpen their troubleshooting skills and gain hands-on experience in real-world IT support scenarios.

Notes:

OCLC-licensed vendor bibliographic record.

OCLC:

1570892654