Operations management Michael A. Lewis and Christos Vasilakis

Format:

Book

Author/Creator:

Lewis, Michael A. (Professor of management), author.

Vasilakis, Christos, author.

Series:

Cambridge elements. Elements of improving quality and safety in healthcare 2754-2912

Language:

English

Subjects (All):

Health services administration.

Organizational effectiveness.

Physical Description:

1 online resource

Contained In:

Gilded age and progressive era

Place of Publication:

Cambridge Cambridge University Press 2026

Summary:

"Operations management has an important role in improving healthcare. Some of its core concepts and tools, such as Lean and statistical process control, have their own Elements in this series. In this Element, the authors offer an overview of three major topics in healthcare operations management: capacity and demand, focus, and people and process. They demonstrate how queuing theory reveals counterintuitive insights about capacity utilisation and waiting times, examine how strategic focus can achieve significant productivity gains while creating potential inequities, and explore why process improvements must account for human behaviours like multitasking and workarounds. Using practical examples, the authors illustrate both the critical role and the limitations of operations management against a backdrop of high demand and resource constraints"-- Cambridge Core

Contents:

Processes

Capacity management

Focus

Process plus people

Critiques of operations management as an improvement approach

Notes:

Includes bibliographical references

Online resource; title from PDF title page (Cambridge Core, viewed February 24, 2026)

Other Format:

Print version Lewis, Michael A. (Professor of management) Operations management

ISBN:

9781009325868

1009325868

OCLC:

1559962978

Publisher Number:

CIPO000314479

Access Restriction:

Restricted for use by site license