Nurturing Empathy : The Extraordinary Narrative Behind The Restaurant of Mistaken Orders in Japan / Jashim U. Ahmed, S. S. M. Sadrul Huda, Asma Ahmed.

Format:

Book

Author/Creator:

Ahmed, Jashim U., author.

Hudā, Esa. Esa. Ema. Sādarūla, author.

Ahmed, Asma, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Social entrepreneurship.

Dementia.

Physical Description:

1 online resource.

Place of Publication:

London, England : SAGE Publications: SAGE Business Cases Originals, 2025.

Summary:

This case describes the critical behavioral approach of individuals with dementia syndrome. It draws attention to how dementia is becoming more and more common in Japan's rapidly aging population, posing major challenges for the country's medical, social, and economic sectors. Furthermore, the case describes the business model of The Restaurant of Mistaken Orders in Japan, which hires staff with dementia. It highlights how crucial it is to have a dementia-friendly environment in which people interact with others with kindness, patience, and compassion. Moreover, the case also highlights customer contentment and their perception of this innovative approach. The scenario illustrates how a company can bridge the gap between social responsibility and entrepreneurs' focus on profit. Furthermore, it stresses the insights that other restaurateurs can apply to emulate this exemplary initiative. Students will be asked to assess the restaurant's business strategy and reflect on possible advantages and disadvantages. They will also be expected to evaluate the long-term viability of the company's recruiting practices and how employee hiring affects the standard of services provided. Students will also be encouraged to think critically about how this restaurant could be replicated or expanded, as well as how inclusiveness and empathy could be used to gain an edge over competitors.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781036201319

1036201317

OCLC:

1483993096