Indian Hotels Company Ltd : Transforming for Performance and Resilience / Anamika Sinha, Joel Sarosh, Garima Ranga.

Format:

Book

Author/Creator:

Sinha, Anamika, author.

Sarosh, Joel, author.

Ranga, Garima, author.

Series:

SAGE Business cases

Language:

English

Subjects (All):

Personnel management--Case studies.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2025.

Summary:

The case discusses the transformation of a traditional Indian firm--Indian Hotels Continental Limited (IHCL)--after Mr. Puneet Chhatwal took over the firm as CEO in 2017. Supported by enabling external environmental factors, Chhatwal moved the firm into a positive performance trajectory by building a sense of urgency in the employees and creating winning stories around the upbeat hospitality market. Chhatwal believed that IHCL had an advantage over other firms due to its focus on service and internal growth, as well due to the legacy of the Tata Group's values and brands. HR processes were instituted to enable market growth and competitiveness. IHCL chose to pursue growth by maximizing room occupancy through dynamic pricing, offering enhanced digital and service experiences, reallocating assets and properties to be more asset-light and profitable, and aligning its workforce through active communication using social and digital media. The case addresses key organizational design dynamics encountered while managing the growth of a firm. The case also debates service design aspects in a traditional business model of hospitality in a competitive environment of disruptive technologically enabled business models.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781071968949

1071968947