Regaining legitimacy after an information systems implementation failure : case of a national blood bank service / Deepak Saxena.

Format:

Book

Author/Creator:

Saxena, Deepak, 1972- author.

Series:

SAGE Business Cases.

SAGE business cases

Language:

English

Subjects (All):

Business failures--Case studies.

Business failures.

Information resources management--Case studies.

Information resources management.

Blood banks--Finance--Case studies.

Blood banks.

Blood banks--Information resources management--Case studies.

Information storage and retrieval systems--Public health--Case studies.

Information storage and retrieval systems.

Physical Description:

1 online resource.

Place of Publication:

London : Journal of Information Technology Teaching Cases, 2021.

Summary:

This teaching case discusses the aftermath of an implementation failure and resultant legitimacy crisis in a national blood bank service. The implementation of the new blood bank system was abandoned after significant loss of public money. This was followed by a review with the Auditor General and a subsequent debate in the public accounts committee of the national parliament. The case follows how the organisation repaired its legitimacy after the implementation failure and how it gained further legitimacy when planning a new implementation. This case helps the students in understanding diverse assessment of legitimacy, appreciating the contextual influences on legitimacy claims, and being able to analyse how legitimacy is managed by the organisation in its institutional context.

Notes:

Description based on XML content.

ISBN:

1-0719-2629-2

9781071926291

OCLC:

1389575726