Managing in Fear : Handling Hostile Employees / Tyler Clark Burch, Jason Cox.

Format:

Book

Author/Creator:

Burch, Tyler Clark, author.

Cox, Jason, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Personnel management--Case studies.

Personnel management.

Physical Description:

1 online resource.

Place of Publication:

London : Society for Case Research, 2025.

Summary:

According to the U.S. Department of Labor (2017), nearly two million workers report being victims of workplace violence each year. This critical incident depicts Jared, the manager of an auto body shop, in a potentially violent situation with his employee, Alex. The decision point of this incident ensued when Jared was threatened with immediate bodily harm by Alex after Jared instructed Alex to redo some of his auto body work. Jared had heard complaints and rumors of Alex being a violent person, but he had never experienced it firsthand until this incident. Fear, anxiety, personal safety, and saving face with employees all complicated the immediate decision Jared now had to make. How should he respond in this situation? This incident is most appropriate for graduate and undergraduate courses in organizational behavior, human resources, leadership development, and conflict resolution, as well as other courses concerning human interaction in the workplace.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781071980590

1071980599

OCLC:

1483993779