Uber Technologies Inc- Dilemmas With its Performance Management System / Arpita Agnihotri, Saurabh Bhattacharya.

Format:

Book

Author/Creator:

Agnihotri, Arpita, author.

Contributor:

Bhattacharya, Saurabh, contributor.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Employees--Dismissal of.

Employees.

Physical Description:

1 online resource

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2025.

Summary:

This case is about the performance management measures used by Uber Technologies Inc. (Uber) to manage its employees and drivers. In February 2023, under the leadership of CEO Dara Khosrowshahi, Uber used stringent performance review measures for its employees and fired those it found to be underperforming. However, the news coincided with layoff announcements by other tech companies, even though Uber had assured its workers that it would replace fired employees' vacancies with new hires. Analysts have criticized Uber in the past for its performance measurement and management methods. In 2017, it shifted from the infamous forced ranking system of performance appraisal to a more goal-oriented approach. Uber was criticized for misusing behavioral economic principles while designing nudges, a choice architecture mechanism, for drivers to keep them working for longer hours. Is Uber using harsh performance appraisal methods as a substitute for layoffs? Was forced ranking a wrong choice by Uber? How effective was Uber in managing the performance of its drivers?.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781071982426

1071982427

OCLC:

1483993665