When Just Saying "Sorry" Is Not Enough : Losing Customers by Failing on Hygiene Factors

MLA

O'Brien, Justin. When Just Saying "Sorry" Is Not Enough : Losing Customers by Failing on Hygiene Factors. London : SAGE Publications: SAGE Business Cases Originals, 2025.

APA

O'Brien, J. (2025). When Just Saying "Sorry" Is Not Enough : Losing Customers by Failing on Hygiene Factors. London : SAGE Publications: SAGE Business Cases Originals.

Chicago

O'Brien, Justin. When Just Saying "Sorry" Is Not Enough : Losing Customers by Failing on Hygiene Factors. London : SAGE Publications: SAGE Business Cases Originals, 2025.