Managing Conflict : Difficult Conversations in a Higher Education Classroom / Malak Taher Attia.

Format:

Book

Author/Creator:

Attia, Malak Taher, author.

Series:

SAGE Business cases.

SAGE Business cases

Language:

English

Subjects (All):

Conflict management.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2025.

Summary:

Jenna was new to Canada and had been a professor at a Canadian college for a short time before she encountered a major conflict. In the fifth week of the spring semester, a member of her class began acting disrespectfully. Jenna's distress grew as the class followed the student's lead and became disrespectful and hostile. Jenna was out of her depth and unable to re-establish class decorum. She knew she needed help but did not know who to ask or what to ask for. Jenna wondered if she should withdraw from the course to protect her mental health from the hostility. How could she address the conflict and manage her higher education classroom if she decided to continue? Should she have a difficult conversation with the outspoken leader of her class? Would that be advisable and enough to restore order to her class?.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781071979600

1071979604

OCLC:

1483992633