World class shipboard hospitality : practical guide to post COVID cruise ship guest satisfaction and service personnel operating standards / Paolo Benassi.

Format:

Book

Author/Creator:

Benassi, Paolo, 1939- author.

Language:

English

Subjects (All):

Cruise lines.

Cruise lines--Health aspects.

COVID-19 Pandemic, 2020-2023--Influence.

COVID-19 Pandemic, 2020-2023.

Other Title:

World Class Shipboard Hospitality

Place of Publication:

Universal Publishers

Summary:

"This text provides a comprehensive overview on how modern cruise ships are run, covering the most important topics of today's shipboard operation involving Deck, Engine and Hotel divisions, with a focus on the recent innovations in the Culinary Arts, Entertainment productions, Spa and Beauty facilities and a specific reference on how to maximize "onboard revenues" such as Casino, Bar, Duty-Free Shops, Shore Tours, Photo Gallery, and onboard Art Auctions. A special chapter is dedicated to the procedures to prevent virus outbreaks including Norovirus and Coronavirus. The Manual is addressed to all those who want to get an unbiased understanding of today's cruise industry such as worldwide media professionals, tourism and hospitality college teachers, cruise industry administrators, product and service suppliers, crew manning agencies and business executives. It can also be a guide for marine, tourism, and hospitality students to learn from a reliable source, and a tool to encourage candidates interested in a career in the industry, as well as to assist existing cruise employees to be eligible for a promotion. Today there are several books about cruising and cruise ships with description and evaluation of ships, cruise mystery, fiction stories, and personal memories; however, the Cruise Hospitality Management Manual has the advantage to describe the cruise business operation with first-hand knowledge from an inside point of view and with a richness of professional information, that makes it unique in its genre"-- Provided by publisher.

Notes:

Description based on print version record and CIP data provided by publisher; resource not viewed.

ISBN:

9781627344180

1627344187