Understanding everyday incivility : why are they so rude? / Shelley D. Lane.

Format:

Book

Author/Creator:

Lane, Shelley D., author.

Language:

English

Subjects (All):

Courtesy.

Physical Description:

1 online resource (248 pages)

Edition:

1st ed.

Distribution:

New York, NY : Bloomsbury Publishing (US), 2026.

Place of Publication:

Lanham, Maryland : Rowman & Littlefield Publishers, 2017.

System Details:

text file rdaft

Summary:

Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they're "just teasing" and we're "too sensitive," coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how "rude" behavior can sometimes be beneficial--and "polite" behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.

Contents:

PART I - Understanding everyday incivility

1. Introduction to everyday incivility

2 Characterizing everyday incivility

3 Influences on everyday incivility

4 The good, the bad and the virtue of civility

5 Power and everyday incivility - PART II Everyday incivility in contexts

6 Everyday incivility at work

7 Everyday incivility online

8 Everyday incivility at home

9 Promoting everyday civility.

Notes:

Includes bibliographical references at the end of each chapters and index.

ISBN:

979-88-8182-902-5

1-4422-6186-2

OCLC:

987615928