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The harms of work : an ultra-realist account of the service economy / Anthony Lloyd.
- Format:
- Book
- Author/Creator:
- Lloyd, Anthony, author.
- Series:
- Studies in social harm.
- Studies in social harm
- Language:
- English
- Subjects (All):
- Service industries workers.
- Quality of work life.
- Physical Description:
- 1 online resource (x, 188 pages) : digital, PDF file(s).
- Edition:
- 1st ed.
- Place of Publication:
- Bristol : Bristol University Press, 2018.
- Summary:
- This book discusses workplace harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture. It investigates the reorganisation of labour markets and the shift to flexibility, and highlights working conditions and organisational practices within which multiple harms occur.
- Contents:
- Intro
- THE HARMS OF WORK
- Contents
- About the author
- Acknowledgements
- Foreword
- Introduction
- Service economy
- Harm and ultra-realist criminology
- Structure of the book
- 1. Reinterpreting social harm
- Social harm: traversing the legal and illegal
- Appraising social harm
- Harm from what? Finding an ontological grounding
- Towards an ultra-realist schema
- Ontology and the transcendental materialist subject
- Towards a new direction?
- 2. Restructuring labour markets
- Shackling the 'animal spirits'
- Capital ascendant
- Restructured labour markets
- Emergence of consumer capitalism
- From security to flexibility
- Crash and burn: the limits of debt-fuelled spending
- Labour markets in austerity
- Conclusion
- 3. Profitability, efficiency and targets
- Management strategies
- Targets, incentives and bonuses
- Maximising profitability
- 'Facilitating the customer experience'
- 4. Absence of stability
- Contractual instability
- Rotas
- Progression
- Transitions
- 5. Positive motivation to harm
- Bullying at work
- Cliques at work: inclusion and exclusion in the workplace
- Stealing sales
- Harmful customers
- The rise of the bailiff: special liberty at work
- 6. Absence of protection
- Working for free
- Physical and legal protection
- Redundancy
- Mental ill health
- 7. The violence of ideology
- Ideology
- From political economy to 'tinkering at the edges'
- Fixing the harms of work
- Facing reality
- Returning to harm
- References
- Index.
- Notes:
- Includes bibliographical references and index.
- Title from publisher's bibliographic system (viewed on 07 Apr 2022).
- ISBN:
- 9781529204049
- 1529204046
- 9781529204063
- 1529204062
- 9781529204025
- 152920402X
- OCLC:
- 1059577191
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