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Continual Improvement in Government Tools and Methods / Jerry W. Koehler.
- Format:
- Book
- Author/Creator:
- Koehler, Jerry W., author.
- Language:
- English
- Subjects (All):
- Public administration--Planning.
- Public administration.
- Public administration--Evaluation.
- Physical Description:
- 1 online resource (150 pages) : illustrations, tables
- Edition:
- First edition.
- Place of Publication:
- London : Taylor and Francis, 2017.
- Summary:
- "Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management.DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used."--Provided by publisher.
- Contents:
- chapter 1 INTRODUCTION
- chapter 2 BENCHMARKING
- chapter 3 BRAINSTORMING
- chapter 4 CAUSE AND EFFECT DIAGRAMS
- chapter 5 CHECK SHEETS
- chapter 6 CONTROL CHARTS
- chapter 7 CUSTOMER SURVEYS
- chapter 8 DEMING CYCLE
- chapter 9 FLOWCHARTS
- chapter 10 FORCE FIELD ANALYSIS
- chapter 11 HISTOGRAMS
- chapter 12 INTRODUCING CHANGE
- chapter 13 MAKING PRESENTATIONS
- part 14 MILESTONE CHARTS
- chapter 15 NOMINAL GROUP TECHNIQUE
- chapter 16 PARETO CHARTS
- part 17 PIE CHARTS
- chapter 18 PRIORITY SELECTION WORKSHEETS
- chapter 19 RUN CHARTS
- chapter 20 SCATTER DIAGRAMS
- chapter 21 SOLUTION STRATEGIES MATRIX
- chapter 22 TIME MANAGEMENT
- chapter 23 WORLD WIDE WEB.
- Notes:
- Includes bibliographical references and index.
- Description based on online resource; title from PDF title page (ebrary, viewed November 21, 2017).
- ISBN:
- 1-351-45805-1
- 1-315-14028-4
- 1-351-45806-X
- 9781315140285
- OCLC:
- 1004363156
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