Impact of globalization and advanced technologies on online business models / Ree Ho, Alex Ng, and Mustafa Nourallah.

Format:

Book

Author/Creator:

Ho, Ree C., 1986- author.

Hou Hong Ng, Alex, author.

Nourallah, Mustafa, 1982- author.

Language:

English

Subjects (All):

Electronic commerce.

Physical Description:

31 PDFs (399 pages)

Place of Publication:

Hershey, Pennsylvania : IGI Global, [2021]

System Details:

Mode of access: World Wide Web.

Summary:

"This book unravels and provides business managers and scholars with new development in managing the ever-increasing global and advance technology change influencing the running of online business"-- Provided by publisher.

Contents:

Section 1. Online finance and services. Chapter 1. Impact of advanced technologies on consumer finance and retail investment: mobile bank applications and robo-financial advisors ; Chapter 2. Chatbot for online customer service: customer engagement in the era of artificial intelligence ; Chapter 3. Investigating consumer finance in Lebanon: an empirical study of ATM and virtual currency ; Chapter 4. Digital university-SME interaction for business development

Section 2. Online business models and strategies. Chapter 5. Strategic analysis of the rise and fall of UBER in the private urban transport business: evidence from the metropolitan area of Guadalajara ; Chapter 6. Revealing the disintermediation concept of blockchain technology: how intermediaries gain from blockchain adoption in a new business model ; Chapter 7. Internet-enabled business models and marketing strategies ; Chapter 8. Digital banking and the impersonalisation barrier

Section 3. Transformation of online business. Chapter 9. Small and medium-sized enterprises in the digital business sector: examining six theories about digital SME success ; Chapter 10. Internet of things in online business: towards a conceptual framework of online customer behavior ; Chapter 11. Exploratory investigation into globalization and linkages among ICTs and usages within SMEs environments in Cambodia ; Chapter 12. Impact of information and communication readiness on the tourism industry: a dynamic GMM approach ; Chapter 13. Website quality, perceived flow, trust, and commitment: developing a customer relationship management model

Section 4. Online customer behavior. Chapter 14. Customer satisfaction on social media marketing in Malaysian hospitality industry ; Chapter 15. E-loyalty towards mobile applications in online food ordering business model ; Chapter 16. Factors affecting online consumer buying behavior towards essential oils in Penang ; Chapter 17. Online consumer behaviors trigger drastic distribution changes: the case of Japan.

Notes:

Description based on print version record.

Includes bibliographical references and index.

ISBN:

9781799876052

OCLC:

1204265290