Ultimate ITIL® 4 Foundation Certification Guide : Master the Best Practices for IT Service Management (ITSM) and Get Certified in the ITIL®4 Foundation Framework (English Edition).

Format:

Book

Author/Creator:

Biswas, Sankarsan.

Language:

English

Subjects (All):

ITIL (Information technology management standard).

Information technology--Management.

Information technology.

Physical Description:

1 online resource (354 pages)

Edition:

1st ed.

Place of Publication:

Delhi : Orange Education PVT Ltd, 2024.

Summary:

The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles.

Contents:

Cover Page

Title Page

Copyright Page

Dedication Page

About the Author

About the Technical Reviewer

Acknowledgements

Preface

Errata

Table of Contents

1. Getting Started with ITIL and ITSM

Introduction

Structure

IT Service Management in the World

Key Concepts of Service Management

Service Management

Value and Value Co-creation

Organization

Stakeholders

Service Provider and Service Consumer

Other Stakeholders

Products and Services

Service Offerings

Goods

Access to Resources

Service Actions

Service Relationship

Value: Outcomes, Costs, Risks

Costs

Risks Generated by AI.

Notes:

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

Other Format:

Print version: Biswas, Sankarsan Ultimate ITIL® 4 Foundation Certification Guide

ISBN:

9788197651137

OCLC:

1455139165