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Insurance Ombudsman Schemes : A Comparative Analysis / edited by Helmut Heiss, Martin Lorenzon, Ann-Catherine Nabholz, Marta Ostrowska.
Springer Nature - Springer Law and Criminology (R0) eBooks 2025 English International Available online
Springer Nature - Springer Law and Criminology (R0) eBooks 2025 English International- Format:
- Book
- Author/Creator:
- Heiss, Helmut.
- Series:
- AIDA Europe Research Series on Insurance Law and Regulation, 2662-1789 ; 15
- Language:
- English
- Subjects (All):
- Mediation.
- Dispute resolution (Law).
- Arbitration (Administrative law).
- Conflict of laws.
- International law.
- Comparative law.
- Law--Europe.
- Law.
- Commercial law.
- Dispute Resolution, Mediation, Arbitration.
- Private International Law, International and Foreign Law, Comparative Law.
- European Law.
- Business Law.
- Local Subjects:
- Dispute Resolution, Mediation, Arbitration.
- Private International Law, International and Foreign Law, Comparative Law.
- European Law.
- Business Law.
- Physical Description:
- 1 online resource (399 pages)
- Edition:
- 1st ed. 2025.
- Place of Publication:
- Cham : Springer Nature Switzerland : Imprint: Springer, 2025.
- Summary:
- The book explores the institution of the insurance ombudsman – an alternative dispute resolution service outside of the court dedicated to resolving complaints filed by customers against insurers and insurance intermediaries. The ombudsman scheme constitutes a significant element of every insurance market, as it contributes to enhancing consumer protection and increasing trust in the insurance industry. Despite these valuable functions, not all jurisdictions provide insurance consumers with easy and effective access to ombudsman services. In the interest of promoting good market practices, this book provides an in-depth discussion on the role and workings of insurance ombudsman services in Europe. The book may serve as a source of inspiration for both established ombudsman institutions when rethinking their structure, and for emerging markets when considering the introduction of ombudsman schemes. The main body consists of reports on insurance ombudsman schemes in ten representative European jurisdictions, based on a detailed, uniform questionnaire. Written by experts from academia and representatives of insurance ombudsman offices, the book will benefit ombudsman officers, regulators, supervisors, practitioners, academics, students and, more generally, all those involved with or interested in insurance, dispute resolution and consumer protection.
- Contents:
- Part I: Generalities
- Introduction
- Law-based Ombudsman Schemes: The Finnish experience
- On Union Law Concerning Alternative Dispute Resolution Methods with Regard to Insurance Disputes
- Part II: Comparative Analysis
- Insurance Ombudsman Schemes
- Part III: Country Reports
- Belgium
- Croatia
- Finland
- France
- Germany
- Ireland
- Netherlands
- Poland
- Spanish System
- Switzerland.
- ISBN:
- 3-032-01500-6
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