Managing Challenging Patients and Families in Health Care Settings / edited by Eileen Raynor.

Format:

Book

Author/Creator:

Raynor, Eileen.

Contributor:

Raynor

Series:

Medicine Series

Language:

English

Subjects (All):

Otolaryngology.

Family medicine.

Otorhinolaryngology.

General Practice and Family Medicine.

Local Subjects:

Otorhinolaryngology.

General Practice and Family Medicine.

Physical Description:

1 online resource (151 pages)

Edition:

1st ed. 2025.

Place of Publication:

Cham : Springer Nature Switzerland : Imprint: Springer, 2025.

Summary:

This unique and engaging title provides a framework for dealing with challenging patient and family situations. This book addresses a variety of situations that clinicians may see on a routine basis and provides options for managing them effectively. By utilizing evidence from current psychology and sciences, this collection provides de-escalation options for clinicians to use in their patient visits. This information fills a gap related to professionalism and communication skills and therefore can improve patient satisfaction and patient care outcomes. Managing Challenging Patients and Families in Healthcare Settings includes supplemental video clips to walk readers through exercises and scenarios that may take place in the doctor’s office. Such scenarios include children in foster care, separated parents’ disagreement, guardianship with no legal right for consent, and language barriers. Captivatingly written with an “insider’s tone,” the book will be valuable to medical providers with patient-facing jobs in clinical settings.

Contents:

Definitions and descriptions of personality types

Unique aspects of care when the patient is not the one providing history or implementing care plan

Who Decides? Navigating Medical Decision Making and Caregiver Challenges for Minors and Adults Needing Assistance

Impact of health literacy on physician patient and family communication

Language Barriers in the managment of patients

Cultural considerations

Ethical dilemmas

De-Escalation Techniques in Healthcare

Dismissal of patient and Family from practice

Recognizing Your Own Emotional State

When to call in reinforcements

Wrap up and summary.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

3-032-10492-0

9783032104922

OCLC:

1572217212