Working in a Multicultural World : A Guide to Developing Intercultural Competence / Luciara Nardon.

Format:

Book

Author/Creator:

Nardon, Luciara, author.

Language:

English

Subjects (All):

Intercultural communication.

Interpersonal communication.

Communication in organizations.

Physical Description:

1 online resource (232 pages)

Place of Publication:

Toronto : University of Toronto Press, [2018]

Language Note:

In English.

Summary:

Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development.Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

Contents:

Frontmatter

Contents

List of Figures

Acknowledgments

Foreword

Preface

1. Working in a Multicultural World

2. Building Intercultural Competence through Reflection

3. Situating Intercultural Interactions

4. Understanding Culture

5. Understanding Individual Differences

6. Understanding Situations

7. Managing Feelings

8. Communicating across Cultures

9. Moving Forward

Appendix A: Cross-cultural Studies

Appendix B: Comprehensive Reflection Assignment

Notes

Index

Notes:

Includes index.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 29. Aug 2018)

ISBN:

1-4426-2501-5

1-4426-2500-7

OCLC:

1054876803