Overload : how good jobs went bad and what we can do about it / Erin L. Kelly and Phyllis Moen.

Format:

Book

Author/Creator:

Kelly, Erin L. (Erin Lee), 1970- author.

Moen, Phyllis, author.

Language:

English

Subjects (All):

Quality of work life--United States--Case studies.

Quality of work life.

Organizational change--United States--Case studies.

Organizational change.

Work-life balance--United States--Case studies.

Work-life balance.

Employees--Workload--United States--Case studies.

Employees.

Physical Description:

1 online resource (vii, 325 pages) : illustrations

Place of Publication:

Princeton ; Oxford : Princeton University Press, [2020]

Summary:

Why too much work and too little time is hurting workers and companies-and how a proven workplace redesign can benefit employees and the bottom lineToday's ways of working are not working-even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem. But this unhealthy and unsustainable situation can be changed-and Overload shows how.Drawing on five years of research, including hundreds of interviews with employees and managers, Kelly and Moen tell the story of a major experiment that they helped design and implement at a Fortune 500 firm. The company adopted creative and practical work redesigns that gave workers more control over how and where they worked and encouraged managers to evaluate performance in new ways. The result? Employees' health, well-being, and ability to manage their personal and work lives improved, while the company benefited from higher job satisfaction and lower turnover. And, as Kelly and Moen show, such changes can-and should-be made on a wide scale.Complete with advice about ways that employees, managers, and corporate leaders can begin to question and fix one of today's most serious workplace problems, Overload is an inspiring account about how rethinking and redesigning work could transform our lives and companies.

Contents:

Preface to the Paperback

PART I. THE PROBLEM

Chapter 1. Old Rules, New Realities

Chapter 2. Overload

Chapter 3. How We Got Here and Why It Matters

PART II. A POTENTIAL SOLUTION

Chapter 4. Dual-Agenda Work Redesign: Understanding STAR at TOMO

Chapter 5. The Business Impacts of Work Redesign

Chapter 6. Work Redesign Benefits for Health, Well-Being, and Personal Life

PART III. LOOKING AHEAD

Chapter 7. Two Steps Forward, One Step Back

Chapter 8. Creating Sane and Sustainable Jobs

Acknowledgments

Appendix 1: Overview of Software Development Process and Jobs

Appendix 2: Methodology and Reflections on Corporate Fieldwork

Appendix 3: Ideas for Action.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9780691230801

0691230803

OCLC:

1263290049