Communication in Business / Birgit Pawelzik.

Format:

Book

Author/Creator:

Pawelzik, Birgit, author.

Series:

Lehr- und Handbücher zu Sprachen und Kulturen.

Lehr- und Handbücher zu Sprachen und Kulturen

Language:

German

Subjects (All):

Business communication.

Physical Description:

1 online resource (240 pages).

Edition:

3., korr. Aufl.

Place of Publication:

Berlin ; Boston : Oldenbourg Wissenschaftsverlag, [2017]

Language Note:

In German.

Summary:

Always having the right expression at the ready! Communication in Business will teach you the right words for both oral and written communication. If you are already working and want to improve your communication skills in English, Communication in Business may serve as the latest reference book. Whether you want to start preparing for the world of work or for learning at home alongside a full-time career Communication in Business will help you to gain an insight into how to communicate effectively, correctly and in a modern way in the most important situations in everyday business. Accompanied by the essential background information on commerce and foreign trade, Communication in Business covers the following domains: oral communication on the phone, at meetings and presentations or on visits to business partners, and written communication in the form of emails, letters and job applications.

Contents:

Frontmatter

Table of Contents

Introduction

Unit 1. Basics I Writing Business Letters

Unit 2. Basics II Writing Emails

Unit 3. Basics III Using Common Phrases

Unit 4. Making Successful Phone Calls

Unit 5. Making Arrangements

Unit 6. Welcoming Business Partners

Unit 7. Making an Enquiry

Unit 8. Submitting an Offer

Unit 9. Placing an Order

Unit 10. Obtaining Credit Information

Unit 11. Confirming an Order

Unit 12. Arranging a Shipment

Unit 13. Effecting Payment

Unit 14. Sending a Delivery Reminder

Unit 15. Making Complaints

Unit 16. Dealing with Complaints

Unit 17. Sending a Payment Reminder

Unit 18. Dealing with Fairs

Unit 19. Travelling On Business

Unit 20. Writing Miscellaneous Correspondence

Unit 21. Applying for a Job

Unit 22. Presenting in English

Unit 23. Conducting a Meeting

Glossary

Development in Written Commercial Correspondence

Differences in British English and American English

Common Abbreviations in Foreign Trade

Bibliography

Notes:

Includes bibliographical references.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 08. Jul 2019)

ISBN:

9783486850741

3486850741

OCLC:

999354480