Organizational learning in tourism and hospitality crisis management / edited by Zahed Ghaderi and Alexandros Paraskevas.

Format:

Book

Contributor:

Ghaderi, Zahed, editor.

Paraskevas, Alexandros, editor.

Series:

De Gruyter studies in tourism ; Volume 8.

De Gruyter studies in tourism ; Volume 8

Language:

English

Subjects (All):

Crisis management.

Tourism--Management.

Tourism.

Physical Description:

1 online resource (256 pages)

Edition:

1st ed.

Place of Publication:

Berlin ; Boston : Walter de Gruyter GmbH, [2022]

Summary:

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill.The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and.

Contents:

Intro

Contents

1 Introduction

2 Organizational learning in tourism crisis management: An experience from Malaysia

3 Crisis knowledge in tourism: Types, flows, and governance

4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry

5 Learning from a cascading crisis: A framework for crisis learning stewardship

6 An organizational learning model for crisis management in tourism and hospitality

7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool

8 Barriers to organizational learning: The case of Mexico and COVID-19

9 Institutionalization of organizational learning frameworks in tourism crisis management

10 Crisis and organizational learning: The hidden links between aviation and hospitality industry

11 Crisis management and organizational learning: The case of Denizli's hotels

12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain

13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis

14 Tourism supply chain knowledge management in the pandemic era

15 Conclusion

Contributors

Index.

Notes:

Includes index.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Ghaderi, Zahed Organizational Learning in Tourism and Hospitality Crisis Management

ISBN:

3-11-067912-4

OCLC:

1289372185