Handbook of community management : a guide to leading communities of practice / Stan Garfield.

Format:

Book

Author/Creator:

Garfield, Stan, author.

Series:

Knowledge services

Language:

English

Subjects (All):

Communities.

Physical Description:

1 online resource (XIV, 223 p.)

Place of Publication:

Berlin ; Boston : De Gruyter Saur, [2020]

Language Note:

In English.

Summary:

This book is an in-depth tutorial on how to make communities work to really improve business performance. It covers principles and proven practices that ensure community success and longevity, provides tips and techniques for leading communities and communities programs that the reader can apply immediately, looks at different types of communities and the technologies that support them, and illustrates communities in practice.

Contents:

Frontmatter

Series editor’s foreword: About knowledge services

Preface

Acknowledgements

Contents

Chapter 1. Vision and benefits for communities and knowledge services

Chapter 2 Ten principles for communities

Chapter 3 Creating, building, and sustaining communities

Chapter 4 Types of communities

Chapter 5 Use cases for communities

Chapter 6 The community creation process

Chapter 7 Preventing redundant communities

Chapter 8 The role of the communities program manager

Chapter 9 The role of the community manager

Chapter 10 Community goals, measurements, and incentives

Chapter 11 The 90-9-1 rule of thumb for community participation

Chapter 12 Culture and communities

Chapter 13 Tools for communities

Chapter 14 Examples of communities

Chapter 15 20 Pitfalls to avoid

Appendix: Resources for learning more about communities

About the Author

Index

Notes:

Description based on print version record.

ISBN:

3-11-067373-8

OCLC:

1198929449