Crisis communication / edited by Finn Frandsen, Winni Johansen.

Format:

Book

Contributor:

Frandsen, Finn, Editor.

Johansen, Winni, Editor.

Series:

Handbooks of communication science ; v. 23.

Handbooks of Communication Science [HoCS] ; 23

Language:

English

Subjects (All):

Communication in crisis management.

Crisis management.

Public relations--Management.

Public relations.

Physical Description:

1 online resource (602 pages) : illustrations.

Edition:

First edition.

Place of Publication:

Berlin ; Boston : De Gruyter Mouton, [2020]

Language Note:

In English.

Summary:

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French).

Contents:

1. General introduction

2. A brief history of crisis management and crisis communication: From organizational practice to academic discipline

3. Reframing the field: Public crisis management, political crisis management, and corporate crisis management

4. Image repair theory

5. Situational crisis communication theory: Influences, provenance, evolution, and prospects

6. Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management

7. Discourse of renewal: Understanding the theory’s implications for the field of crisis communication

8. Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication

9. Arenas and voices in organizational crisis communication: How far have we come?

10. Visual crisis communication

11. To minimize or mobilize? The trade-offs associated with the crisis communication process

12. Internal crisis communication: On current and future research

13. Whistleblowing in organizations

14. Employee reactions to negative media coverage

15. Crisis communication and organizational resilience

16. Fixing the broken link: Communication strategies for supply chain crises

17. Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response

18. Crisis management consulting: An emerging field of study

19. Crisis and emergency risk communication: Past, present, and future

20. Crisis communication in public organizations

21. Communicating and managing crisis in the world of politics

22. Crisis communication and the political scandal

23. Crisis communication and social media: Short history of the evolution of social media in crisis communication

24. Mass media and their symbiotic relationship with crisis

25. Should CEOs of multinationals be spokespersons during an overseas product harm crisis?

26. Intercultural and multicultural approaches to crisis communication

27. Ethics in crisis communication

28. The future of organizational crises, crisis management and crisis communication.

Notes:

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (publisher's website, viewed August 26, 2020).

ISBN:

9783110554236

3110554232

9783110552522

3110552523

OCLC:

1191863999