A research agenda for smart hospitality / edited by Rosanna Leung (Associate Professor of Graduate Institute of Hospitality Management, National Kaohsiung University of Hospitality and Tourism), Hsuan Hsu (Assistant Professor, Department of Marketing and Distribution Management, National Kaohsiung University of Science and Technology, Taiwan) and Peter O'Connor (Professor of Strategic Management, Business School, University of South Australia, Australia).

Format:

Book

Contributor:

Leung, Rosanna, editor.

Xu, Xuan, editor.

O'Connor, Peter, editor.

Edward Elgar Publishing, publisher.

Series:

Elgar research agendas

Language:

English

Subjects (All):

Hospitality industry--Technological innovations.

Hospitality industry.

Genre:

Electronic books.

Physical Description:

1 online resource (238 pages)

Edition:

First edition.

Place of Publication:

Northampton : Edward Elgar Publishing, 2025.

Summary:

"Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This innovative book examines the concept of 'smartness' in hospitality, an area that remains underexplored, particularly among small and medium-sized enterprises (SMEs). It moves away from the ambiguities around smartness, clarifying this as interconnected and interoperable systems within and between organizations, aiming to streamline operations and enhance value for all stakeholders. With contributions from experts across technical and hospitality disciplines, this Research Agenda explores smart hospitality from its smart network foundations to hotel operations, customer service, marketing, strategic management, and decision-making perspectives. It bridges the gap between technical knowledge and practical application by providing insights into smart hospitality infrastructure and operations. Real-life examples are used to illustrate the potential of smart hospitality, showcasing automation and interoperability in action. A Research Agenda for Smart Hospitality brings industry and academia together to foster innovation, address future challenges and set a research agenda for emerging scholars in smart hospitality. It is also a helpful book for tourism, smart services, strategic management and hotel operations management scholars more widely"-- Provided by publisher.

Contents:

Contents: Preface

1. An Introduction to smart hospitality / Peter O'Connor, Hsuan Hsu, and Rosanna Leung

Part I: Data - the lifeblood of smart hospitality

2. Communication protocols and standards in smart hospitality / Meng-Jun Hsu

3. A framework for the development of big data analytic capability by hospitality organizations / Alinda Kokkinou

Part II: Smartness and the hospitality value chain

4. Cloud-based revenue management and distribution channels in smart hospitality / László Kökény, Márk Miskolczi, and Melinda Jászberényi

5. Interoperable hr systems in the hospitality industry / Radha Pavitra Yalamarti

6. Smart housekeeping: Understanding the barriers that housekeepers face in the smart hospitality industry / Nick Kalsi, Fiona Carroll, Katarzyna Minor , Bola Omisade, and Jon Platts

Part III: Smartness and the customer experience

7. Towards smarter co-creation in the design of tourist experiences / Sara Alonso-Muñoz and Rocío González-Sánchez

8. The potential of smart hospitality in the sports events ecosystem / Salar Kuhzady, Sardar Mohammadi, and Seyyed Iman Ghaffarisadr

Part IV: Future smart hospitality

9. Smart hospitality and the metaverse / Evrim Çeltek

10. Beyond reality: Leveraging virtual reality for innovation in hospitality marketing and training / Tsz-Wai Lui

11. Smart hotel buildings and implications for sustainability and guest experience / Kuan-Wen Lin and Rosanna Leung

12. Smart hospitality: Reflecting on today, inspiring tomorrow / Hsuan Hsu, Rosanna Leung, and Peter O'Connor.

Notes:

Includes bibliographical references and index.

Description based on print record.

ISBN:

9781035311132 (e-book)

Access Restriction:

Restricted for use by site license.