Leading with Empathy : Supporting People in a Hybrid World / edited by Carolyn Reily and Bob Thomson.

Format:

Book

Contributor:

Reily, Carolyn, editor.

Thomson, Bob, editor.

Series:

Business in the digital economy.

Business in Mind Series

Language:

English

Subjects (All):

Leadership--Psychological aspects.

Leadership.

Personnel management--Psychological aspects.

Personnel management.

Physical Description:

1 online resource (0 pages)

Edition:

First edition.

Place of Publication:

St Albans, England : Critical Publishing Ltd, [2024]

Summary:

This book helps leaders and managers understand the impact of hybrid working on the well-being of staff and offers practical ideas to reduce work-related stress and create an effective, flexible and motivated workforce.

Contents:

Cover

Half Title

Series Page

Title Page

Copyright Page

Contents

Dedication and acknowledgements

Meet the author and series editor

Preface

1 Setting the scene

The impact of Covid-19: what do we know?

Health impact

Work-related stress

Covid-19 and its impact on mental health

Long Covid

Economic impact

Fall in employment

Furlough scheme

Labour market impact

Economic inactivity

Changing careers

Reflective task

Case study 1

Case study 2

Case study 3

Conclusion

References

2 What is stress?

History of stress

Some definitions

How do we respond to stress?

Threat response

Psychological stressors

Cost of work-related stress

Causes of work-related stress

Impact of stress on teams

SCARF model

Reward response

Threat or reward?

Mitigating the threat response

Individual response to stressors

Reducing stress in the workplace

Stress risk assessment

Supporting individuals

Case study

3 Emotional intelligence

What is it?

Theories of emotional intelligence

Emotional intelligence as a set of abilities

1. Perceiving emotions

2. Facilitating thought through using emotions

3. Understanding emotions

4. Managing emotions

Emotional intelligence as a set of traits

Emotional intelligence as a set of competencies

Emotional intelligence as a set of beliefs, values and attitudes

Why is emotional intelligence important in the workplace?

How can we develop our emotional intelligence?

Self-awareness

Awareness of others

Self-management

Relationship management

How can you increase the emotional intelligence of your team?.

Tolerance of differences

Motivation and commitment

Handling conflict

Team climate

Openness of communication

4 Exploring empathy

Empathy definitions

Evolution of empathy

Neuroscience and empathy

Mirror neurons

Multi-dimensional model of empathy

Empathy in leadership

Maslow's hierarchy of needs

Humanistic approach

Coaching approach

Listening ladder

Questioning

Playing back

Why does empathy matter?

Developing empathy

5 Hybrid working

What is hybrid working?

Flexible location

Flexible hours

Benefits

Avoiding the commute

Improved well-being through flexibility of hours

New collaboration through technology

Better focus

Diversity and inclusion

Technology

Challenges

Reduced well-being

Reduction in on-the-job learning

Social isolation

Domestic abuse

Different hybrid models

Factors for consideration

Four-day week

Digital nomads

Change framework

6 Leading hybrid teams

VUCA environment

Workplace to a state of working

Models for team working

Five-factor model

Five dysfunctions of a team

Six habits of highly effective teams

Secrets of great teamwork

Post pandemic

Measuring performance

My work

My team

My customer

Meetings

Productive meetings

7 Company culture

What is company culture?

Why is culture important?

Extrinsic and intrinsic motivation

Shaping company culture.

Employee life cycle

Attract

Hire

Onboard

Engage

Perform

Develop

Depart

Role of the leader

8 Creativity and innovation

Definitions

Why are creativity and innovation important?

Models of creativity and innovation

Four-stage model

Creative versus non-creative process

Innovation process

Impact of hybrid working on creativity

Implications for leadership

Creative environment

Encouraging creativity

9 Life-work integration

Work-life balance to life-work integration

Different generations, different opinions

Promoting well-being

Healthy mind platter

Sleep time

Play time

Down time

Time in

Connecting time

Physical time

Focus time

Mindfulness

Supporting life-work integration

Costs and benefits

10 A different kind of leadership

Management or leadership?

Models of leadership

Leading with love

Compassionate leadership

Empathy and compassion

Hard conversations

Legacy

Index.

Notes:

Description based on print version record.

Includes bibliographical references and index.

ISBN:

1-04-037514-6

1-04-037242-2

1-915080-60-6

OCLC:

1410598741