Handbook of research on smart technology applications in the tourism industry / Evrim Çeltek, editor.

Format:

Book

Author/Creator:

Çeltek, Evrim, 1977- author.

Contributor:

Çeltek, Evrim, 1977- editor.

Series:

Advances in hospitality, tourism, and the services industry book series.

Advances in hospitality, tourism, and the services industry book series

Language:

English

Subjects (All):

Tourism--Information technology.

Tourism.

Hospitality industry--Information technology.

Hospitality industry.

Artificial intelligence--Business applications.

Artificial intelligence.

Internet of things.

Physical Description:

35 PDFs (569 pages)

Place of Publication:

Hershey, Pennsylvania : IGI Global, [2020]

System Details:

Mode of access: World Wide Web.

Summary:

"This book examines the strategic, tactical, and operational perspectives of smart technologies in the tourism industry"-- Provided by publisher.

Contents:

Section 1. Smart technology applications. Chapter 1. Progress and development of virtual reality and augmented reality technologies in tourism: a review of publications from 2000 to 2018 ; Chapter 2. Blockchain technology and its uses in the tourism industry ; Chapter 3. Opinion mining in tourism: a study on "Cappadocia home cooking" restaurant ; Chapter 4. Near field communication (NFC) applications in the tourism industry ; Chapter 5. QR Code applications in tourism ; Chapter 6. Big data, artificial intelligence, and their implications in the tourism industry ; Chapter 7. Internet of Things in tourism: a proposal of the information system for Cappadocia hot-air ballooning ; Chapter 8. Virtual reality applications in tourism ; Chapter 9. Digital gamification in the tourism industry

Section 2. Industry 4.0 and customer experience. Chapter 10. Technological developments: industry 4.0 and its effect on the tourism sector ; Chapter 11. Expansion of technology utilization through tourism 4.0 in Slovenia ; Chapter 12. Customer experience in the restaurant industry: use of smart technologies ; Chapter 13. Electronic customer relationship management in tourism ; Chapter 14. In which department(s) the robots might be employed: evidence from Turkish university students ; Chapter 15. Smart hotels and technological applications

Section 3. Smart tourism. Chapter 16. Smart applications in tourism ; Chapter 17. Smart tourism, smart cities, and smart destinations as knowledge management tools ; Chapter 18. Smart municipalities in tourism ; Chapter 19. A new concept in tourism: smart tourism destinations ; Chapter 20. Tourist experience in smart city destination of Jaipur (Rajasthan) ; Chapter 21. Intelligent tourist destinations and their application to public policies: the Spanish case ; Chapter 22. Smart tourism planning: geographical evidence from Poland.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781799819905

9781799819912

OCLC:

1140981306