Beyond the toolkit : leading quality improvement in health and social care / Brian Marshall, Liz Wiggins, Janet Smallwood with contributors.

Format:

Book

Author/Creator:

Marshall, Brian, author.

Wiggins, Liz, author.

Smallwood, Janet, author.

Language:

English

Subjects (All):

Medical care--Quality control.

Medical care.

Physical Description:

1 online resource (256 pages)

Place of Publication:

Faringdon, Oxfordshire : Libri Publishing, [2018]

Summary:

There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains. Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.

Contents:

Cover

Contents

Preface

Introduction

Section 1: Framing

Chapter 1: The Challenges of Leading Improvement

Chapter 2: The Toolkit

Chapter 3: Beyond the Toolkit

Section 2: Experimenting, Finding fertile ground

Chapter 4: Shouting at a Flower Doesn't Make It Grow

Chapter 5: Lessening the Roar

Chapter 6: Getting Out of the Way

Chapter 7: Moving through Treacle, Discovering Pearls

Section 3: Engaging attracting and working with others

Chapter 8: Reframing and Seeing the World Differently

Chapter 9: Riding the Waves

Chapter 10: Leaning Out and Letting Go

Chapter 11: Joining the Pack

Section 4: Committing Working at scale

Chapter 12: Improvement Is the Work

Chapter 13: Daisy

Chapter 14: The Thread of Kindness

Closing Reflections

Appendices

Appendix 1: Unpacking our mental models about organisations and leadership

Appendix 2: Relational dynamics

Appendix 3: Personal drivers

References

About the Authors.

Notes:

Includes bibliographical references.

Description based on print version record.

ISBN:

9781911450542

1911450549

1911450530

OCLC:

1063923892