Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath.

Format:

Book

Author/Creator:

Cassell, Kay Ann, author.

Hiremath, Uma, author.

Language:

English

Subjects (All):

Reference services (Libraries).

Electronic reference services (Libraries).

Electronic reference sources--Directories.

Electronic reference sources.

Reference books--Bibliography.

Reference books.

Physical Description:

1 online resource (xiii, 522 pages) : illustrations

Edition:

Fifth edition.

Place of Publication:

Chicago : ALA Neal-Schuman, [2023]

Summary:

Keeping pace with the rapidly shifting environment for all information services workers, in this book Cassell and Hiremath provide readers with the knowledge and tools needed to manage the ebb and flow of reference services in today's libraries.

Contents:

Part I. Fundamental concepts

Introduction to reference and information services

Determining the question : in-person, telephone, and virtual reference interviews

Finding the answer : basic search techniques

Part II. Introduction to major reference sources

Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources

Answering questions about anything and everything

encyclopedias

Answering questions that require handy facts

ready reference sources

Answering questions about words

dictionaries, concordances, and manuals

Answering questions about current events, issues and research topics

databases (and indexes)

Answering questions about law and business

special guidelines and sources

Answering questions about health

special guidelines and sources / Emily Vardell

Answering questions about geography, countries, and travel

atlases, gazetteers, maps, geographic information systems, and travel guides

Answering questions about the lives of people

biographical information sources

Answering questions about government and related issues

government information sources

Part III. When and how to use the internet as a reference tool

Readers' advisory services / Maria Fesz and Cindy Orr

Reference services for children and young adults / Melissa Gross

Information literacy in the reference department

Part IV. Developing and managing reference collections and services

Selecting and evaluating reference material

Managing reference departments

Assessing and improving reference services

Ethics in reference / Diana Floegel

Reference 2.0

The future of information services

Appendix A. RUSA outstanding reference sources 2012-2022

Appendix B. RUSA definition of reference.

Notes:

Description based on print version record.

Includes bibliographical references.

Other Format:

Print version: Cassell, Kay Ann. Reference and information services.

ISBN:

9780838936450

0838936458

OCLC:

1338303110