Envisioning the future of reference : trends, reflections, and innovations / Diane Zabel and Lauren Reiter, editors.

Format:

Book

Contributor:

Zabel, Diane, editor.

Reiter, Lauren, editor.

Language:

English

Subjects (All):

Electronic reference services (Libraries)--United States.

Electronic reference services (Libraries).

Physical Description:

1 online resource (193 pages) : illustrations

Place of Publication:

Santa Barbara, California ; Denver, Colorado : Libraries Unlimited, [2020]

©2020

Summary:

For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed--from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service

Contents:

Part I: Education, Skills, and Training

Current Status of Reference Education in Library and Information Science Curriculum / Elizabeth Mahoney, Lauren Reiter, and Diane Zabel

New Look, Same Essence: The Changing Face of Reference Librarianship / Aliqae Geraci and Kelly LaVoice

Beyond the Checklist: Effective Onboarding and Training for Reference Services Success / Daniel Hickey

Continuing Education for Reference/Public Service Librarians / Anne Langley

Part II: Still Evolving Service Models

Save the Time of the Reader: Using S.R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference Services / Corey Seeman

Reference Next / Marie L. Radford

Do-It-Yourself Reference / Naomi Lederer

Peer-to-Peer Reference Services in Academic Libraries / Hailley Fargo

Public Library Reference Services in the 21st Century / Maria K. Burchill and John E. Kenney

Part III: Collections

Is the Print Reference Collection Dead? The Future and Value of Print Reference Collections / Melissa Gasparotto and Manuel Ostos

Open Access Digital Projects and Their Relationship to Reference / Elizabeth Clarke

From Print to Online: The Complexity of Licensing E-Reference Resources / Michael R. Oppenheim and Roxanne Peck

Government Information in the Age of Trump / Christopher C. Brown

Part IV: User Populations

Environmental Scanning / Karen Sobel

The Global Reach of Reference / Lisa Martin

Part V: Assessment

Methods and Approaches for Assessing Reference Services / Elizabeth Namei and Sarah Pickle

Data in Context: Reconsidering Reference in an Academic Library / Harriet Lightman, Geoffrey Morse, and Susan Oldenburg.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

979-82-16-08057-2

1-4408-6738-0