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Portraits of Public Service : Untold Stories from the Front Lines / edited by Staci M. Zavattaro [and three others].
- Format:
- Book
- Language:
- English
- Subjects (All):
- Bureaucracy--United States--Case studies.
- Bureaucracy.
- Civil service--United States--Case studies.
- Civil service.
- Public service employment--United States--Case studies.
- Public service employment.
- United States.
- Genre:
- Case studies
- Electronic books.
- Physical Description:
- 1 online resource (307 pages)
- Edition:
- First edition.
- Place of Publication:
- Albany, NY : State University of New York Press, [2023]
- Summary:
- Reveals the often-untold stories of front-line public servants.
- Contents:
- Intro
- Contents
- List of Illustrations
- Figures
- Tables
- Introduction: Stories as Knowledge Creation
- Goal of the Book
- Stories Throughout the Book
- Plan of the Book
- References
- Section 1: Balancing Acts
- Our Experiences with Complexity and Changing Roles
- Chapter 1: Navigating Between the State and the Community: Stories from Community Health Workers
- CHWs in Brazil
- Being a CHW
- Success and Failure: Motivations to Act
- Navigating Between Spheres of Belongings
- Conclusion
- References
- Chapter 2: Under the Radar: Stories from Government Meteorologists
- What Is a Meteorologist, and What Do They Do?
- The Weather Doesn't Sleep
- Members of the Community
- Chapter 3: Revisiting Librarians as Public Servants
- Literature Review
- Libraries and Librarians' Roles and Responsibilities
- Librarians as Public Servants
- Methodology
- Results
- Aurora
- Barrington
- Elgin
- Evanston
- Oak Park
- St. Charles
- Values
- Governance
- Public Commons
- COVID-19
- Note
- Chapter 4: Teachers and Their Monitors: Negotiating Disciplinary Regimes in Pakistan
- Methods
- Public Service in Pakistan
- Teachers in the Pakistani Public Imagination
- The Punjab Education Sector Reform Program
- The Process of Monitoring
- Meeting Targets
- Ensuring Attendance
- The Exercise of Discretion
- Harassment
- Section 2: Life and Death Pressure
- Our Reflections on Life-and-Death Pressures in Public Service
- Chapter 5: (In)visible and (Mis)understood: The Public Service Work of American Sign Language (ASL) Interpreters during Emergencies
- Interview Methodology
- Illustrative Narrative 1: Valuing Public Needs
- Illustrative Narrative 2: Balancing Public Needs with Established Norms
- Illustrative Narrative 3: Adhering to Established Norms
- Making Sense of the Stories
- Origins for Entering Public Service
- Adapting to the Public Role of Emergency ASL Interpreting
- Dedication
- Notes
- Chapter 6: Unseen but Irreplaceable: The Role of Air Traffic Controllers
- The Importance of Air Traffic Controllers: Two Vignettes
- When Air Traffic Control Fails: The Überlingen Mid-Air Collision
- When Air Traffic Control Saves the Day: The Lawson Flight
- The Work of Air Traffic Controllers
- Airspace: Controllers' "Offices"
- From Preflight to Post-Landing: What Controllers Do
- Education and Skills
- Stress on the Job
- The Future for Air Traffic Controllers
- Conclusion: Return to the Questions
- Chapter 7: Serving in Silence: The Emergency Manager
- Emergency Management in the United States
- The Role of Emergency Managers
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on publisher supplied metadata and other sources.
- Description based on print version record.
- ISBN:
- 9781438493695
- 143849369X
- OCLC:
- 1385454224
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