Conflict management in digital business : new strategy and approach / edited by Fahri Özsungur.

Format:

Book

Contributor:

Özsungur, Fahri, 1981- editor.

Language:

English

Subjects (All):

Business enterprises--Computer networks--Security measures.

Business enterprises.

Computer crimes--Prevention.

Computer crimes.

Physical Description:

1 online resource (345 pages)

Place of Publication:

Bingley, England : Emerald Publishing, [2022]

Summary:

Providing readers with a unique guide of how businesses can achieve resilience to digital conflict, Conflict Management in Digital Businesshelps prepare for unexpected situations such as pandemics, to maintain competitive advantage, and illuminating pathways to turn conflicts caused by extraordinary situations into opportunities.

Contents:

Cover

Conflict Management in Digital Business

Conflict Management in Digital Business: New Strategy and Approach

Copyright

Table of Contents

1. Digital Conflicts in Production and Planning

Abstract

Digitization and Industry 4.0

Nudge Versus Sludge

Digitalization of Production and Planning

Industry 4.0

Industry 4.0 Technologies in Production and Planning Management

Internet of Things

Cloud Computing

Cyber-Physical Systems

Augmented Reality

Autonomous Robots

Smart Factories

3D Printers

System Integration

Simulation

Big Data and Data Analytics

Blockchain

Information Technologies in Production and Planning Management

Electronic Data Interchange

Internet

Enterprise Resource Planning

Radio Frequency Identification

Planning Software

Impact of Industry 4.0 in Production and Planning

Security of Data in the Production and Planning

Identify Data That Could Be Targeted

Restricting Access to Sensitive Information

Risk Assessment for Third Party Software

Detecting Insider Threats

Definition of Blockchain Technologies

Types of Blockchain

Permissioned Blockchain

Permission-Less Blockchain

Consortium Blockchain

How Blockchain Applications Work

The Effects of Blockchain Technologies in Production and Planning

Advantages of Blockchain Technologies in Production and Planning

Use of Data Security in the Production and Planning with Blockchain Technology

Nudging and Sludge on Production and Planning Technologies

Nudging and Sludge on Production and Planning Through Blockchain Technology

Further Study

References

2. Digital Conflicts in Logistics

Introduction

The Digital Supply Chain

Effect of Industry 4.0 on Supply Chain

Integration of Industry 4.0 to Logistics Services.

Blockchain Applications in Logistics Services

Digital Conflicts in Logistics

Conclusion

3. Digital Conflicts in Marketing and Sales

Conflicts Stemming From Digitalization Gap

Online Versus Offline Channel Conflicts

Conflicts in Influencer Marketing Context

Conflicts in Artificial Intelligence Context

Environmental Conflicts and Digital Marketing

Ethical Conflicts and Digital Marketing

Data Privacy Conflicts

Covert Marketing

Online Advertising Targeting Children and Adolescents

4. Digital Conflicts in Service

Service Concept, Features, and Classification

Description of the Service

Features of the Service

Abstraction (Immunity)

Inseparability (Simultaneous Production/Consumption)

Variability (Heterogeneity)

Indifference (Variable Demand)

Classification of Services

Conflict Concept and Resources

Description of Conflict

Sources of Conflict

Reasons for Communication

Uncertainties Related to the Management Area

Inability to Implement Active Teamwork

Matrix Construction

Participating in Decisions

Differences in Purpose, Interest, and Value

Scarcity of Resources

Working From Home During the Pandemic

Effects of the Pandemic Process on the Service Sector

Literature on Conflict in the Service Sector

Effects of Pandemic on Digital Transformation

Digital Transformation and Effects

Adaptation of Enterprises to the Digital Transformation Process

Changing Consumer Behavior

5. Digital Conflicts in Procurement

Global Digitalization Initiatives: Expected Impacts of Industry 4.0 and Industry 5.0 on Procurement

Procurement Process and Digital Transformation.

Procurement Supply Chain Management 5.0 and Future Directions

Evolution of Digital Technologies in Procurement

Benefit Perspectives of Digital Transformation in Procurement

Conflicts in Digitalization of Procurement

6. Technology Development and Digital Transformation Conflicts

Scope of New Communication Technologies

Digital Transformation Concept and Scope

Digital Maturity

Technological Conflict and Cybersecurity

Conflicts in Digital Transformation

Conclusion and Policy Implications

7. Digital Conflicts in Human Resources Management

Digital Conflict Concept

The Effect of Industry 4.0, Information Technology, and Human Resources Information Systems on Digitalization and Human Res ...

Digital Transformation in Human Resources Management

HR Conflict Management Issues in the COVID-19 Pandemic, With Opportunities and Threats from Digitalization

Collar Change of Employees During the COVID-19 Pandemic Period

Potential Problems, Future Foresight, and Strategic Principles After the Pandemic

Conclusion, Evaluation, and Recommendations

8. Digital Conflict in Business Infrastructure

What Is Business Infrastructure?

What Are Business Processes?

Digitalization

Digitalization of Business Processes

Cyber Security in Business Infrastructure

Conflict

Digital Conflict in Business Infrastructure

9. Conflicting Businesses in the Digital World

Network of Business in the Digital World

Sources of Conflict for Digital Businesses

Strategic Superiority

Conflict of Interests

Market Penetration

Internationalization

Sustainability

Excessive and Unfair Competition.

Conflict Strategies and Principles of Conflict for Businesses in the Postpandemic Period

10. Sectoral Digital Business Conflicts

Advantages of Digitalization

The Effect of Digitalization on Sectors

Sources of Digital Business Conflicts Among Sectors

Conflicts Arising From Macro-Level Factors

Conflict Arising From Digitalization of Business Processes

Conflict Arising From Digitalization of Value-Chain Activities

Conflict from the Increased Competition

Conflict Based on Consumer Expectations

Conflict Arising From Security of Business Activities

11. Digital Conflicts in Strategic Business Management

Strategic Management

Industrial Organization (Position) Approach

Resources-Based Approach

Views Complementing the Resource-Based Approach

Digital Technologies and Digital Transformation

Effects and Conflicts of Digital Technologies on Strategic Management

12. Digital Conflicts in Businesses' Organizational Behavior

Organizational Benefits and Importance of Digitization

The Dark Side of Digitalization in Terms of Organizational Behavior

Conflicts in Digital Organizations

Conflict Management in Digital Organizations

Conclusion and Recommendations

13. Digital Sustainability in Businesses

Digital Sustainability in Business

Basic Concepts of Digital Sustainability in Businesses

Information

Virtualization

Innovation

Access Speed

Openness

Time

Digital Sustainability and E-Commerce

The Positive Impacts of Digital Sustainability on Businesses

Digital Sustainability by Countries

Digital Sustainability in Various Sectors

References.

14. Sustainable Digital Business Strategies

Digitalization and Digital Transformation Concept

Business Digitization Concept

Digital Organizational Culture

Sustainable Digital Business Strategies

Sustainability in Business

Definition and Scope of Digital Business Strategy

Dimensions of Digital Business Strategy

Managerial Ability

Operational Capability

Features of Digital Business Strategy

Benefits of Digital Business Strategies

Conclusion, Discussion, and Suggestions

15. Cyber Business Management

Managing Tacit Knowledge in Organization

Knowledge Management Capabilities

Information Security

Managing and Planning Cyber Business

Cybersecurity Risks Management

Risk Identification

Risk Assessment and Valuation

Risk Response

Risk Control

Risk Culture and Risk Governance

Cyber Critical Infrastructure and Cyber-Physical System Protection

Blockchain Technology in Business Cybersecurity

16. Cyberattack and Cyberwarfare Strategies for Businesses

Cyberattack, Cyberwarfare, and Cyberspace

Cybersecurity and Business Strategies

Cyber-Defense Technologies

Strategic Cybersecurity Management

Index.

Notes:

Description based on print version record.

Includes bibliographical references and index.

Other Format:

Print version: Özsungur, Fahri Conflict Management in Digital Business

ISBN:

9781802627732