Operational Excellence with Lean Six Sigma.

Format:

Book

Author/Creator:

Mast, Jeroen de.

Contributor:

Does, R. J. M. M.

Koning, Henk de.

Lameijer, Bert A.

Lokkerbol, Joran.

Language:

English

Subjects (All):

Six sigma (Quality control standard).

Lean manufacturing.

Physical Description:

1 online resource (215 pages)

Edition:

1st ed.

Place of Publication:

Hertogenbosch : Van Haren Publishing, 2022.

Summary:

This comprehensive handbook on Lean Six Sigma, authored by Jeroen de Mast and others, provides an in-depth guide to implementing process improvements within organizations. It covers the strategic value, methodology, and organizational aspects of Lean Six Sigma, a fusion of Lean Management and Six Sigma principles aimed at enhancing operational excellence. The book outlines the DMAIC (Define, Measure, Analyze, Improve, Control) roadmap, emphasizing data-driven decision-making and continuous improvement. Designed for business professionals and managers, it offers practical insights into project management, statistical methods, and change management, supported by case studies across industries like finance and healthcare. The authors aim to equip readers with tools for sustainable operational improvements and increased competitiveness. Generated by AI.

Contents:

Intro

Titel

Colophon

Contents

Executive summary of Operational Excellence with Lean Six Sigma

Definition of Lean Six Sigma

Benefits

Strategic value

Methodology

Organization

Lean Six Sigma as management instrument

Lean Six Sigma as professional skill

References

Further reading

1 The business and economic background of Lean Six Sigma

The hidden factory

Benefits from Lean Six Sigma projects

The strategic value of Lean Six Sigma

Lean Six Sigma, innovation and competence building

In summary

Want to know more? Lean Six Sigma and competitive strategy

2 Organizational structure for Lean Six Sigma

Organizing improvement activities in organizations

Program management and Lean Six Sigma core team

Project timelines, roles and responsibilities

Training program and project tracking (reviews)

3 The Six Sigma methodology

Sound research principles

The DMAIC roadmap

Why is it called Six Sigma?

Summary

Want to know more? Six Sigma and the Scientific Method

4 The Lean methodology

Lean management

Lean principles

Lean philosophy

Other appearances of the Lean philosophy

Integrating Lean and Six Sigma

5 Implementing Lean Six Sigma in organizations

Top management commitment and vision

Core program management team

Training and project support

Business function alignment

Business Process Management

Human Resource Management

Financial Management

Other business functions

Cultural integration in 'all we do'

Starting the first wave

6 The history and development of Lean Six Sigma

1900-1980 in the West: mass fabrication and efficiency.

The 1980s and 1990s: Catch-up in the West

Standards (ISO-9000), certification and awards

The future

7 Project selection and problem definition

The project selection process

Project identification

1. Define

2. Measure

3. Analyze

Project charters

1. Process description

2. Benefits, investments and side conditions

3. Project details

4. Project organization

5. Selection of final projects

The Define phase at a glance

8 Measure and data collection

The Measure phase at a glance

DMAIC 1: Define the CTQs

Operational definitions

Measurement plan

Data collection sheet

DMAIC 2: Validate the measurement procedures

Validity

Example: validation of waiting time data in a call center

Systematic measurement error

Random measurement error

Collecting the data

9 Elementary statistics for Lean Six Sigma

Types of data and datasets

Describing data

Estimating probabilities and frequencies

Diagnostic tools

Relations between variables

10 Analyze the problem

The Analyze phase at a glance

DMAIC 3: Diagnose the current process

Process behavior in time: statistical control and control charts

Process capability analysis

Value stream map

Process Mining for process discovery, diagnosis and conformance

Redefining the business case

Benchmarking

DMAIC 4: Identify potential influence factors

Tracking down potential influence factors

1. Inventory of process know-how

2. Technical literature and experts

3. Lessons from analogous situations

4. Exploratory data analysis

5. Lessons from bad examples ("autopsies")

6. Failure modes and effects analysis (FMEA)

7. Eliminate and zoom-in

8. Gemba study

Keeping track of ideas and suggestions: the process matrix.

Influence factors rooted in the organizational system - a Systems Thinking approach

Want to know more?

11 Improve by designing and implementing solutions

The Improve phase at a glance

DMAIC 5: Establish the effect of influence factors

Data collection and experimental design

Further reading on Design of Experiments

Statistical modeling, hypothesis testing and goodness of fit

Statistical modeling and Big Data

Statistical modeling and Machine Learning

DMAIC 6: Design improvement actions

1. Optimal process settings

2. Robust design

3. Variability reduction

4. Process reengineering

5. Process controls

6. Make processes manageable

What if people are the problem?

Reducing throughput time

1. Defining the process and eliminating waste

2. Applying the Theory of Constraints

1. Identify the constraint

2. Maximally exploit the constraint

3. Subordinate other resources to the constraint's performance

4. Improve capacity at the constraint

5. Repeat steps 1 - 4 for the next constraint

3. Critical Path Analysis

4. WIP-Control

Change management for solution implementation

Role modeling

Foster understanding and conviction

Developing talent and skills

Reinforcing change through formal mechanisms

12 Control process performance and ensure sustainable improvement

The Control phase at a glance

DMAIC 7: Improve process control

The control pyramid

The mini company

Knowledge management

Self-evaluation

Process controls and the control plan

Want to know more? Self-control and quality control at the shopfloor

DMAIC 8: Close the project

Benefit realization

Managing the implementation of a change

Project discharge

Further reading.

13 Case studies of Lean Six Sigma implementation

Lean Six Sigma in financial services

Processing address changes in a bank

Processing requests for loans

Reduction of information requests in an insurance company

Define

Measure

Analyze and Improve

Control

Reduction of the number of defects in processing new insurances

Lean Six Sigma in Healthcare

Complexity reduction in hiring personnel

Reduction of admission time after delivery

Further reading on cases of Lean Six Sigma implementation

About the authors.

Notes:

Description based upon print version of record.

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

ISBN:

9789401808309

9401808309

9789401808316

9401808317

OCLC:

1323252555