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Emotions at work : normative control, organizations, and culture in Japan and America / Aviad E. Raz.
- Format:
- Book
- Author/Creator:
- Raz, Aviad E., 1968-
- Series:
- Harvard East Asian Monographs ; 213.
- Harvard East Asian Monographs ; 213
- Language:
- English
- Subjects (All):
- Corporate culture--Cross-cultural studies.
- Corporate culture.
- Emotions--Cross-cultural studies.
- Emotions.
- Psychology, Industrial--Cross-cultural studies.
- Psychology, Industrial.
- Physical Description:
- 1 online resource.
- Edition:
- 1st ed.
- Distribution:
- Leiden; Boston : BRILL, 2002.
- Other Title:
- Normative Control, Organizations, and Culture in Japan and America
- Place of Publication:
- Boston : Harvard University Asia Center, 2002.
- Summary:
- Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display--all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of "emotion management," the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.
- Contents:
- Preliminary Material
- Introduction
- Design, Devotion, and Defiance: The Study of Organizational Cultures in Japan and America
- Emotional Genesis: Enterprise Unionism in Ideology and Practice
- Normative Control in Blue-Collar Workplace Cultures
- Office Rules: The World of the Salaryman and the Office Lady
- Part-time Service Work and the Consummation of Emotion Management
- The End of the Road?
- Works Cited
- Index
- Harvard East Asian Monographs.
- Notes:
- Includes bibliographical references and index.
- Description based on print version record.
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 9781684173730
- 1684173736
- OCLC:
- 654410918
- Publisher Number:
- 10.1163/9781684173730 DOI
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