Employees First! : Inspire, Engage, and Focus on the Heart of Your Organization / Donna Cutting.

Format:

Book

Author/Creator:

Cutting, Donna, 1966- author.

Contributor:

Hayzlett, Jeffrey W.

Language:

English

Subjects (All):

Employee empowerment.

Management--Employee participation.

Management.

Organizational change.

Organizational effectiveness.

Physical Description:

1 online resource (242 pages)

Edition:

1st ed.

Place of Publication:

2022.

Newburyport : Red Wheel/Weiser, 2022.

Summary:

"How do you get an hourly employee to give red-carpet customer service? You roll out the red carpet for them, of course. This book discusses recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, and giving them purpose and equitable pay translates into higher productivity and happier customers"-- Provided by publisher.

Contents:

Front Cover

Copyright Page

Table of Contents

Foreword

Introduction

Chapter One: Give Them Something to Care About

Chapter Two: Show Them Authentic Appreciation

Chapter Three: Cultivate a Culture of Kindness and . . .

Chapter Four: Roll Out the Red Carpet on Day One!

Chapter Five: Start Spreading the News

Chapter Six: Create a Culture in which Everyone Is Welcome

Chapter Seven: Get Creative with Compensation

Chapter Eight: Champion Workplace Wellness

Chapter Nine: Create a Safe Space

Chapter Ten: Keep Your Remote Team Connected

What's Next?

Chapter Notes

Resources

Acknowledgments

About the Author

Back Cover.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Cutting, Donna Employees First!

ISBN:

9781632657367

1632657368

OCLC:

1303085321