Digitalization, data and welfare : sociotechnical approaches to service delivery / edited by Vasilis Galis (Professor in Science and Technology Studies, Technologies in Practice section, IT University of Copenhagen) and Vasileios-Spyridon Vlassis (Assistant Professor, Technologies in Practice section, IT University of Copenhagen, Denmark).

Format:

• Book

Contributor:

• Galis, Vasilis, editor.
• Vlassis, Vasileios-Spyridon, editor.
• Edward Elgar Publishing, publisher.

Language:

English

Subjects (All):

• Sociotechnical systems.
• Civil service--Technological innovations.

Genre:

• Electronic books.

Physical Description:

1 online resource (268 pages)

Edition:

First edition.

Place of Publication:

Northampton : Edward Elgar Publishing, 2025.

Summary:

"This insightful book investigates the growing use of digital technologies to support welfare provision and examines which digital tools can have the greatest impact. It explores how these technologies influence and are influenced by social and cultural relations, working life, education, healthcare, markets, and organizations. Vasilis Galis and Vasileios-Spyridon Vlassis bring together renowned experts who analyze digital technologies for welfare provision as sociotechnical phenomena, that is, the welfare state is mutually constructed by welfare practices and digital technologies, an outcome of organizational reconfiguration, political-economic visions, and sociotechnical imaginaries. They demonstrate that digitalization is not simply a question of implementing digital technologies but also an introduction of new governmental ideas that transform both the public sector and its services as well as inter-state and state-society relations. The book explores how the rapid implementation of digital tools in the provision of welfare services is bringing fundamental changes to welfare and provides experienced-based accounts of the transformations occurring in public service work. Digitalization, Data and Welfare is an essential resource for students and academics in welfare studies. Its practical insights into inter-state and state-society relations will also greatly benefit welfare policymakers and practitioners in innovation, science and technology"-- Provided by publisher.

Contents:

• Contents: Part I: Introduction
• 1. Introducing digital technologies for welfare provision / Vasilis Galis and Vasileios-Spyridon Vlassis
• Part II: How are digital technologies integrated in contemporary governance?
• 2. Aiming at a moving target: How to research the automation of welfare / Agnes Liminga, Anne Kaun and Stine Lomborg
• 3. The beginning of ai-driven welfare? An inquiry into how public sector AI experiments shape the danish welfare state / Jakob Laage-Thomsen, Helene Ratner and Ida Schrøder
• 4. Interoperability for welfare: Digitalization and state transformation in greece / Giorgos Pertsas
• Part III: The role of the private sector in statehood
• 5. Outsourcing response-ability: Tales from 'agile' governance / Irina Papazu, Cancan Wang, Jessamy Perriam and Sanna Marttila
• 6. Unstable by default: The public-private framework in broadband access for vulnerable populations in the midwest us / Kainen Bell, Jorge Rojas-Alvarez, Chieh-Li (Julian) Chin, Anita Say Chan and Tracy Smith
• 7. Navigating between the (non-)use and endurance of information platforms for refugees: A case study of integreat / Olga Usachova
• 8. Infrastructure after welfare: Communal infrastructure and the problem of (digital) monopolisation / Caroline Anna Salling
• Part IV: How do digital technologies for welfare provision transform public service work?
• 9. Digitalization as imaginary: A study of self-employment in care and platformization of German eldercare / Franziska Baum
• 10. "let's make data meaningful for teachers": Configuring the teacher through data visualizations / Helene Friis Ratner
• 11. Implementing a sociotechnical network for welfare technology in a small Swedish municipality: Bringing the invisible work into the light / Karin Skill and Vangelis Angelakis
• Part V: Experience-based accounts of the alterations of welfare via digitalization
• 12. Thief or toddler: Experiences of unemployed benefit recipients in the dutch digital welfare state / Margot Kersing, Lieke Oldenhof, Kim Putters and Liesbet van Zoonen
• 13. Flexible access? Digitalisation of danish healthcare through video consultations / Cæcilie Sloth Laursen, Sisse Finken and Rachel Douglas-Jones
• 14. The role of relatives in e-governance access among elderly citizens: Vignettes from the danish covid-19 vaccination / Tobias Pedersen, Victor Vadmand Jensen, Signe Strandsbjerg Kloppenborg and Rasmus Mølgaard Hansen
• Part VI: Afterword
• 15. Afterword: Digitalization as a zombie grand narrative craving specification / Christopher Gad.

Notes:

• Creative Commons Attribution - NonCommercial - NoDerivatives 4.0 International CC BY-NC-ND 4.0 cc https://creativecommons.org/licenses/by-nc-nd/4.0/
• Description based on print record.

ISBN:

9781035338153 (e-book)

Access Restriction:

Restricted for use by site license.